Technical Support Engineer with 7+ years in Cloud SaaS & Fintech. Building AI-driven support automation that reduces manual work org-wide. 99.5% case closure rate across 4,600+ cases. Turning recurring problems into tools, documentation, and training that scale.
Real-world tools I use daily at Coupa Pay and beyond — from AI automation to payment rails debugging.
Built 4 production Slack/AI skills adopted org-wide at Coupa Pay. From prototype to global launch: Article Writer (397 runs, 65% time savings), Webhook Finder (~200 hrs/year saved), QuickPay extension (20% faster investigations).
A collection of projects spanning AI, robotics, web development, and developer tools. Each represents real-world problem solving with production-grade code.
AI-powered voice assistant designed for elderly care. Features natural language understanding, medication reminders, emergency detection, and family notifications. Built with privacy-first architecture.
Deep learning pipeline for automated medical image analysis. Implements U-Net variants with attention mechanisms for tumor detection, organ segmentation, and anomaly classification in MRI/CT scans.
Simultaneous Localization and Mapping (SLAM) implementation for autonomous mobile robots. Features real-time mapping, path planning, obstacle avoidance, and multi-robot coordination using ROS 2.
NLP-powered ticket classification and routing system that reduces response time by 3x. Uses fine-tuned transformers for intent detection, sentiment analysis, and automated response suggestions.
Real-time log anomaly detection and failure prediction system. Processes millions of log entries using streaming ML pipelines, providing actionable alerts before incidents occur.
6 public repositories on GitHub · Open source contributor
From IT support in Brazil to AI automation at Coupa Pay in Ireland — 7+ years turning problems into scalable solutions.
Coupa Software (Coupa Pay)
Own resolution of high-severity Payment Rails, Web Services and API cases for enterprise customers. Escalate and coordinate directly with Engineering and Product when cases surface product defects or gaps.
Irish Tech Society
Built website layouts and UIs with HTML5, CSS (Bootstrap 4), JavaScript, jQuery and PHP. Created SQL databases, tables and stored procedures. Integrated mailing-list functionality via MailChimp API.
Loylap
Performed data analysis and visualization to extract business insights. Built scripts to automate data-gathering processes.
Skill Informatica
Developed and maintained web systems end-to-end (PHP, MySQL, ExtJS, JavaScript). Converted business requirements into technical specifications within Agile/SCRUM team.
Skill Informatica
Delivered 1st and 2nd-level IT support via phone, email, web-chat and remote/desk-side assistance. Troubleshooting software and OS issues, installing company software for clients.
Universidade Pitágoras Unopar
Bachelor's degree in Computer Systems Analysis. Focus on software development, databases, and systems architecture.
Have a project in mind? Looking for collaboration? Or just want to say hi? I'd love to hear from you. Let's create something amazing together.
Donabate, North Dublin, Ireland 🇮🇪
Available for remote & hybrid roles
Open to freelance, contract, and full-time opportunities